Frequently Asked Questions
General www.shopsei.com questions
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
What is your return policy?
Claims of defect/shortage must be made within 10 days of receipt of goods. Returns must be authorized and are subject to a 20% restocking fee. Product cannot be refunded after 30 days of purchase. Freight may be the responsibility of the customer. Unauthorized returns are prohibited.
Can I use your products to make cards and then sell them?
We are happy to have you use our products in projects where you plan to sell or exhibit your artwork. All of our designs are copyrighted. We ask that you respect our copyrights and the time and money we have spent to bring the designs to the scrapbooking public. Please follow these rules when using our products:
• No mechanical reproduction of any sort is allowed.
• No scanning, no photocopying, no printing of items for resale or use. You must use the original item.
• Please give credit to SEI for any product used.
If you have any questions about this policy, please contact us. Download our Angel Policy here.
How do I add to my order if I have already submitted it?
You can either submit another order and in the comments section request that we combine the two orders (please include order #) or you can email us what you would like to add and then call us with your payment information. If your order has not started the shipping process, we are happy to add to your order.
How much will shipping cost?
NOTE: We only ship within the USA.
Options for orders within the continental US:
FedEx SmartPost - 7-18 business days $7.99
FedEx Ground - 5-7 business days $11.99
FedEx 3-day Ground - 3 business days (not including the order ship day) $16.99
*Please note - PO Boxes are not able to ship FedEx Ground or 3-day.
**Wholesale customers please e-mail, fax or call in your orders.**
Where can I find out what scrapbook shows you will be attending?
To see a list of shows we will be attending, click here
Iron-on questions
I don't like where I ironed on my letters, can I remove them and place them again?
Our iron-ons are permanent and cannot be removed easily. Please make sure the iron-on is exactly where you want it before you iron it.
I just want basic written instructions, where can I find that?
Here are our tips and tricks for using our iron-ons.
Do you have how to iron-on videos?
You can view our iron-on videos here.
My iron-on letters are backwards.
Remember that before you iron-on the item, you are looking at the back of the iron-on or the glue side (it's kind of bumpy). This is the side that will go down on your material. You can either peel the iron-on off and flip it over, or you can cut out the iron-on and then peel the paper backing off after
I just ironed on some pieces, but some of the corners did not adhere - what can I do?
Make sure your garment has cooled completely and with the garment inside out press firmly again with your iron for 20 seconds.
Tumble tie dye questions
I just want basic written instructions, where can I find them?
Here are some tips and tricks for using our Tumble Dye.
Do you have how to use Tumble Dye videos?
You can view our Tumble Dye videos here.
My daughter just spilled Tumble Dye on my carpet, how do I get that out?
Our Tumble Dye is a permanent water-based dye. However, if you keep it wet and call a professional carpet cleaner immediately, you may be able to lighten the coloring.
How many shirts can I make with a 2 oz bottle of Tumble Dye?
You can make up to 6 shirts with each bottle of Tumble Dye - it depends on if you use the wet or dry method, and how much saturation you want.
Do I need to have gloves ready to use with this product?
No - that is one of the amazing things about Tumble Dye. No gloves are needed.